Articles on: User FAQ

Why is VPN not allowed with Torus Wallet/Web3Auth?

The error message “Unable to detect login share from the Auth Network” is a generic error message that Web3Auth displays when it encounters issues with the network connection. It suggests that the issue may be due to a slow internet connection or the use of VPN.

The reason why VPNs might cause issues is that they can sometimes slow down the internet connection or introduce additional security measures that interfere with the connection to the Auth Network. This is not specific to VPNs, but any network setup that could potentially slow down or disrupt the connection could cause this error.

If you are experiencing this error while using a VPN, it’s recommended to turn off the VPN and try again. If the issue persists, it could be due to other network issues, and not necessarily the VPN.

We recommend using an internet connection of atleast 15Mbps speed to connect seamlessly with Torus Wallet.

Updated on: 09/08/2023

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